Our 10 Day Return Policy gives you the time to be sure that your purchase is perfect. If you need to return the product for any reason, you can opt for easy return within 10 days of the delivery of the product. We will provide you with refund after retaining Rs.1000/- towards delivery and processing and making charges as charged for each product returned.

10 Day Return Policy is not applicable in the following instances –
  1. On orders that have been exchanged earlier under the 10 Day Return Policy – You can exchange your design within 10 days for the full value only once. If you wish to exchange the product the second time, it will be considered under Lifetime Exchange Policy.
  2. On products that have been engraved or personalized or customized.
Conditions for 10 Day Return Policy –

Product must be returned in original packaging in saleable condition with no scratches, damage, wear or alteration. The stickers and tags must be intact.

Process for refund under 10 Day Return Policy –

When a product is returned under our 10 Day Return Policy, a Quality Check is done. After Quality Check, the refund is made within 10 business days.

  1. For cash on delivery orders, the refund will be processed to your bank account.
  2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking/UPI).
How to return the product to Nazara Diamonds within 10 days –
  1. Write a message on our what’s app number to within 15 days of delivery to schedule a return pick up.
  2. Nazara will send reverse pick up details and instructions.
  3. Pack your jewellery in the original packaging material along with the certificate and hand it over to the logistics executive.
  4. The product should be accompanied by the original product certificate and the invoice. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.
  5. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation).
  6. Once the product is received, we conduct a quality check to check for any signs of damage or wear and tear. Once the quality check is cleared, refund will be processed to your bank account in 10 business days. Any item that shows signs of wear or that has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 10 Day Return Policy.